Troubleshooting Guide:
Using AirDrop between iOS Devices
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Issue: | 
Possible Solution:  | 
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AirDrop menu is unavailable in share sheet. | 
Ensure your device’s WiFi and Bluetooth are toggled “on.” | 
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Recipient’s device does not appear. | 
Ensure recipient’s device has WiFi and Bluetooth toggled “on.” | 
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Recipient’s device does not appear, but WiFi and Bluetooth are on. | 
Ensure that the recipient’s device is unlocked, with its screen active.  | 
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Recipient’s device does not appear, but screen is on, and WiFi and Bluetooth are on. | 
User and recipient switch AirDrop Receiving permissions to “Contacts Only” (if a contact) or “Everyone” via Control Center. | 
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Recipient appears in AirDrop menu, but file transfer does not complete. | 
·      Try sending a different file. 
·      Restart device by holding down power button.  | 
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After all above steps including device restart, AirDrop continues not to work. | 
·      Check router to ensure WiFi is functioning. 
·      Check for a software update in Settings, and update device as needed. | 
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AirDrop is not working after all above steps, including software update. | 
Contact Apple for support.  | 
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