Troubleshooting Guide:
Using AirDrop between iOS Devices
Issue:
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Possible Solution:
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AirDrop menu is unavailable in share sheet.
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Ensure your device’s WiFi and Bluetooth are toggled “on.”
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Recipient’s device does not appear.
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Ensure recipient’s device has WiFi and Bluetooth toggled “on.”
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Recipient’s device does not appear, but WiFi and Bluetooth are on.
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Ensure that the recipient’s device is unlocked, with its screen active.
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Recipient’s device does not appear, but screen is on, and WiFi and Bluetooth are on.
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User and recipient switch AirDrop Receiving permissions to “Contacts Only” (if a contact) or “Everyone” via Control Center.
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Recipient appears in AirDrop menu, but file transfer does not complete.
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· Try sending a different file.
· Restart device by holding down power button.
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After all above steps including device restart, AirDrop continues not to work.
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· Check router to ensure WiFi is functioning.
· Check for a software update in Settings, and update device as needed.
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AirDrop is not working after all above steps, including software update.
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Contact Apple for support.
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